Delete your account
You can delete your flipped account at any time.
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Export your data
In the app, go to Settings › Your business › Export your data. Keep the files: you may need your records for tax, and the ATO generally asks for five years.
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Delete your account in the app
Go to Settings › Your business › Business › Delete account and enter your password. Send any deals waiting on your phone first. If you're the only owner, you'll hand it on to someone on your team (Hand it on), or close it. If you subscribed on the web, closing stops it renewing. If you subscribed through the App Store or Google Play, cancel it there.
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Or email us
Can't get into the app? Email support@flippedtcg.com.au and we'll do it for you. We may need to check it's really you first.
Email us
What happens to your records
Staff, or an owner when another owner stays: your account is deleted straight away and can't be brought back. You're signed out, your password is removed, and your email address is replaced with a scrambled code. Your deals stay with the business, shown as "Former staff member" or "Former owner".
Handing it on: the new owner gets full access and everything carries on. Your account is deleted.
Closing it: selling stops for everyone, and everyone is signed out. Then you choose when accounts are deleted.
Delete accounts in 30 days (picked unless you change it): changed your mind? Sign in with the same email and password within 30 days, then tap Keep my business. When the 30 days end, every account is deleted and the business can't be reopened.
Delete accounts now: every account is deleted at once, and the business can't be reopened.
Either way, your deals, stock and shows are kept for 5 years, then removed. The 5 years start on the day the business closes.
A record of each deletion, including the email address, is kept in an audit log for record-keeping and security.
The details are in our Privacy Policy and Terms.