Help and support
Stuck at a show, or just have a question? We're here.
Email us
support@flippedtcg.com.au
We reply within 24 hours. Tell us what you were doing, what you expected, and what happened. A screenshot helps a lot.
Email usYour plan
For the owner. You'll sign in first. Paid plans open mid-November; until then, everything's free.
Manage your subscriptionCommon questions
How do I sign in?
Tap Sign in at the top of this page, or open flipped from your home screen, and sign in with your email and password.Open flipped and sign in with your email and password. If you've forgotten it, tap Forgot your password? on the sign-in screen and we'll email you a 6-digit code to set a new one. Tip: add flipped to your home screen so it opens like an app.
How do I add staff?
If you're the owner, go to Settings › Your business › Team and tap Invite someone. Choose their role, then send them the link however you like (text, email, chat). They open it, sign in or sign upfollow the steps, and they're in. Team covers up to 4 people. You can see your invites and cancel one that hasn't been used.
How do I change or cancel my plan?
Paid plans open mid-November; until then, everything's free. After that, go to Settings › Your business › Subscription › Manage subscription in the app. Moving up is charged straight away; moving down starts when your plan renews. Cancel any time: your plan keeps working to the end of the month or year you've paid for, then you move to Free and keep all your records. See our Terms for refunds.
How do I delete my account?
In the app, go to Settings › Your business › Business › Delete account. If you're the only owner, you'll first hand it on to someone on your team (Hand it on), or close it. Can't get in? Email us and we'll do it for you. What happens to your records is on Delete your account.
Can I get a copy of my data?
Yes. In the app, go to Settings › Your business › Export your data. You get spreadsheet (CSV) files of your cards and every deal. Or email us and we'll send your records.
Does flipped work with no signal at a show?
Yes, mostly. Your portfolio is kept on your phone, so you can look cards up and record sales, buys and trades with no signal. Deals wait on your phone and send by themselves once you're back online. Two tips:
- Open flipped once while you have signal before the show, so your portfolio and the card list are up to date.
- Don't sign out, clear your browser data or swap phones while deals are still waiting to send.
Someone else sold a card I'd already sold offline. What happens?
When your deal sends, flipped checks it. If it can't be recorded, it shows as Needs attention, so nothing is counted twice.
My customer list: who can see it?
Anyone with your link or QR code, and only while you have it switched on. They see everything in stock in your portfolio, with your asking prices unless you hide them, and where you keep each card. They don't need an account, and we don't collect anything about them. Their wish list stays on their own phone.
Is my data safe?
Your records are private to your business, sent over an encrypted connection, and never sold. There's no tracking or advertising in the app. Read the Privacy Policy for the details.